Technical Support Engineer

InfiCare Technologies Carrollton, TX ,43 26/Jun/2023

visibility hidden
  • Company Name: InfiCare Technologies
  • Job Type: Contract
  • How many positions: 5
  • Eligibility: Citizen, G Card

Job Description

Hope you are doing well.
Please go through the below requirement and let me know if you are interested.
Role: Technical Support Engineer – 24/7 Service Desk (L1/L3)
Work Location: Carrollton, TX
Duration : Full Time/Permanent
Job Description:

Start Date: July 10th 


Available Shifts:


This is a 24/7 operation so we will need folks that are flexible with shift timings They will have a set schedule but may be asked to cover shifts. 6AM – 3P,M 7AM-4PM, 9AM-6PM, 1PM-10PM and 10PM-7AM. 



•        L1 Support (Email and Outbound calls - Only)includes outbound calls related to service and support follow-up as required with standard operations procedure(s) (“SOP”) based resolution for all technology issues in Customer’s restaurant IT environment. 

•       Software and hardware troubleshooting and support as part of the L1 SOP based support scope.

•       Appropriate triage and dispatch of tickets to advance Support and/or other Del Taco corporate departments and vendors using agreed Del Taco provided dispatch process.

•       Support to be provided in English and Spanish language. 

•       Support to be provided for all Customer and Franchisee owned Del Taco stores across United States (approximately 650)

Skill Set: Skill set of the resources would be as follows,

•        Resources with technical background and preferred knowledge of POS and restaurant technology

•       Effective Business Communication

•       Customer Service Skills

Abhishek Maurya
Sr. US IT Recruiter
InfiCare Technologies| 22375 Broderick Drive #225 Dulles VA 20166 |
Phone: (703)-652--7995 |
Staffing Services since 2001 MBE Certified